Warranty Policy

1. Warranty Coverage

Eligible women’s sleepwear purchased directly from Auravinea is covered by a 30-day quality assurance warranty, beginning on the date the order is delivered.

This warranty applies to manufacturing-related faults, including:

Production defects or manufacturing faults.
Loose, broken, incomplete, or defective stitching and seams.
Faulty buttons, zippers, hooks, clasps, snaps, ties, drawstrings, or other fasteners under normal use.
Fabric defects that significantly affect the sleepwear's appearance, fit, softness, comfort, durability, or intended function.
Defective straps, sleeves, collars, cuffs, waistbands, elastic sections, linings, pockets, or adjustable components.
Manufacturing issues affecting prints, embroidery, lace, satin trims, bows, piping, decorative edges, or other design details.
Elastic waistbands, shoulder straps, or adjustable elements that arrive damaged or fail because of a manufacturing defect.
Products that arrive with damage caused by the manufacturing or production process.

2. Items Not Covered by the Warranty

The Auravinea warranty does not cover damage, deterioration, or changes resulting from:

Normal wear and tear caused by regular use.
Incorrect washing, drying, ironing, steaming, or general garment care.
Shrinkage, fading, stretching, pilling, wrinkling, colour transfer, or fabric damage caused by failure to follow care instructions.
Accidents, misuse, excessive force, rough handling, or unsuitable storage.
Damage caused by jewellery, bags, sharp objects, pets, cosmetics, perfumes, deodorants, oils, lotions, chemicals, or other external factors.
Repairs, alterations, tailoring, hemming, cutting, or modifications completed after delivery.
Incorrect size selection, personal fit preferences, or changes in body measurements.
Natural differences in fabric texture, print placement, stitching detail, colour, sheen, or finish between production batches.
Loss, theft, deliberate damage, misuse, neglect, or improper handling.
Damage caused by sleeping on rough surfaces, contact with Velcro, friction, or unsuitable washing products.
Minor loose threads that can be safely trimmed and do not affect the structure or function of the sleepwear.

3. How to Make a Warranty Claim

If you believe your women’s sleepwear contains a manufacturing defect, please contact Auravinea customer support within the applicable 30-day warranty period.

To help us review your claim efficiently, please provide:

Your full name.
Your order number.
The name or description of the affected sleepwear product.
A clear explanation of the problem.
Photographs showing the complete product.
Close-up photographs or videos clearly showing the affected area.
A photograph of the product label where reasonably requested.
Any additional information reasonably required by our customer support team.

Warranty claims may be delayed if the information, photographs, or videos provided are incomplete, unclear, or do not adequately show the reported issue.

Please contact us at contact@auravinea.com to submit your warranty claim.

4. Warranty Review and Available Solutions

After reviewing your warranty claim, Auravinea may offer one of the following solutions depending on the nature of the defect, available evidence, product availability, and applicable law:

A replacement product.
A partial refund.
A full refund.
Store credit for a future purchase.
A repair where suitable and reasonably available.
A replacement component where appropriate, such as a belt, strap, button, or tie.
Another fair and appropriate solution based on the circumstances.

Where a replacement is approved but the original style, size, colour, or pattern is unavailable, Auravinea may offer an alternative women’s sleepwear product of similar value, store credit, or a refund.

5. Warranty Assessment Time

Warranty claims are generally reviewed within 3–5 business days after all required information, photographs, videos, and supporting details have been received.

More complex cases may require additional review time, particularly where further information, inspection, supplier confirmation, manufacturing verification, or shipping-provider information is required.

Once a decision has been made, Auravinea will send the outcome and any relevant instructions to the email address associated with your order.

Any refund approved under this warranty will normally be returned to the original payment method. Your bank or payment provider may require additional processing time before the funds appear in your account.

6. Warranty Conditions

This warranty is available only to the original purchaser and applies exclusively to eligible women’s sleepwear purchased directly through the official Auravinea website.

Valid proof of purchase, such as an order confirmation, receipt, or order number, may be required before a warranty claim can be processed.

The warranty is non-transferable and does not apply to products purchased through unauthorised sellers, resale platforms, second-hand sellers, or third-party marketplaces.

Auravinea may request that the affected sleepwear be returned for inspection before approving a replacement, refund, repair, or store credit.

Please do not return a product unless you have first received written return instructions from our customer support team.

Products returned without prior instructions may be delayed, refused, or returned to the sender.

Where a return is required because of a confirmed manufacturing defect, Auravinea may cover reasonable return shipping costs where required by applicable law or where agreed by our customer support team.

7. Product Care Recommendations

To help preserve the softness, colour, fit, fabric quality, and overall appearance of your Auravinea women’s sleepwear, we recommend:

Always read and follow the care label attached to the garment.
Wash sleepwear with similar colours using cold or lukewarm water.
Use a mild detergent suitable for delicate garments.
Use a gentle machine cycle or hand wash delicate sleepwear.
Place satin, lace, mesh, embroidered, printed, or embellished sleepwear in a protective laundry bag before machine washing.
Avoid bleach, harsh chemicals, and strong stain removers.
Do not wring, twist, scrub, or overstretch delicate fabrics.
Fasten buttons, zippers, hooks, clasps, and ties before washing where appropriate.
Air dry whenever possible.
Use a low-heat tumble-dry setting only when permitted by the care label.
Avoid excessive heat, as it may damage elastic waistbands, satin finishes, lace, and printed fabrics.
Iron or steam only at the temperature recommended for the specific fabric.
Iron satin, printed, or embellished garments inside out where appropriate.
Store sleepwear in a clean, cool, and dry place.
Fold delicate sleepwear carefully to help maintain its shape.
Keep sleepwear away from sharp jewellery, rough surfaces, Velcro, and objects that may pull or snag the fabric.

8. Hygiene and Inspection

For hygiene reasons, customers should try on women’s sleepwear over clean undergarments and avoid removing protective seals, hygiene strips, labels, or tags until they are satisfied with the product.

A hygiene-related restriction does not automatically remove your legal rights where a product is defective, damaged, incorrectly supplied, or otherwise not in conformity with the purchase agreement.

Any hygiene-related return restriction will only be applied where legally permitted and where the relevant product conditions have been clearly communicated.

9. Statutory Consumer Rights

This 30-day quality assurance warranty is a voluntary commercial warranty provided by Auravinea.

It does not exclude, restrict, replace, or reduce any mandatory consumer rights available under Italian or European Union law.

Customers may have additional legal remedies where women’s sleepwear is faulty, damaged, incorrectly supplied, or not in conformity with the purchase agreement.

Mandatory legal protections may continue beyond the 30-day commercial warranty period.

If any provision of this Warranty Policy conflicts with a mandatory legal requirement, the applicable legal requirement will take priority.

10. Changes to This Warranty Policy

Auravinea may update this Warranty Policy from time to time to reflect changes in our women’s sleepwear collection, business procedures, customer service practices, or legal requirements.

The latest version will be published on this page and will become effective when posted unless another effective date is stated.

The warranty terms applicable to an eligible purchase will generally be those available when the order was placed, unless applicable law requires otherwise.

11. Contact Information

If you have questions about this Warranty Policy or would like to submit a warranty claim for your women’s sleepwear, please contact Auravinea using the details below:

Store: Auravinea
Business Owner: Daniela Esposito
Address: Via Anagnina, N. 317, Roma (RM), Italy
Email: contact@auravinea.com
Phone: +39 4392282893

Customer Support Hours:
Monday–Friday: 9:00 AM–6:00 PM (CET)
Saturday and Sunday: Closed

Business days mean Monday through Friday, excluding public holidays observed in Italy.